Frequently Asked Questions
Everything you need to know about your LeVian shopping experience.
What is the standard shipping timeframe?
We offer complimentary standard shipping on all orders. Domestic orders typically arrive within 3-5 business days, while international shipping may take 7-14 business days depending on customs processing.
How do I ensure I am purchasing authentic LeVian jewelry?
Every LeVian piece purchased through our official store comes with a Certificate of Authenticity and a limited lifetime warranty to guarantee the quality and origin of your gemstones and precious metals.
What is your return and exchange policy?
We want you to love your purchase. If you are not completely satisfied, you may return your item in its original, unworn condition within 30 days of delivery for a full refund or exchange.
Do you offer professional ring resizing?
Yes, many of our rings can be resized. We provide one complimentary resizing within the first 60 days of purchase for most styles. Please contact our concierge team to confirm if your specific design is eligible.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express. For your convenience, we also offer flexible financing options through Affirm and digital wallet payments via PayPal and Apple Pay.
How should I care for my Chocolate Diamonds?
To maintain the brilliance of your jewelry, we recommend cleaning it with a soft brush and mild soapy water. Avoid harsh chemicals and store your pieces in the provided LeVian pouch to prevent scratches.